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Want better airline service? Power up your smartphone

Liz Owen needed help, and she needed it fast.

Do you trust GPS directions?

If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here's mine.

What’s your favorite way to communicate when you’re away? Here’s ours

As some of you may have noticed, I’ve been on the road a lot lately. I’m traveling across the country […]

Google’s little flight search problem

If you haven’t Googled a flight itinerary recently, you should try it.

“Scammed” book trailer gets banned by Google

Can a book trailer be too controversial for Google?
By |December 7th, 2011|OYS|11 Comments|

Need a flight? Just Google it

When Brittany Laughlin needed to fly from Chicago to San Francisco last month, she tried something new. Instead of visiting an online travel agency or an airline Web site, she headed over to Google Flight Search, the newest and most controversial travel site to launch since Orbitz opened its doors a decade ago.

Is the travel industry thinking small or just being small-minded?

True story: US Airways, which has been in the news this week for announcing it will add first class service to its smallest planes, sent frequent flier Margery Wilson the following apology late yesterday.