Read this before you upload your next tax return

It’s great that more folks are backing up their files using cloud-based services like DropBox. While hacker and virus writers get all the headlines, I think hardware failure is really the biggest risk most consumers face.

Cloud services have become such a part of the way we live, however, that we’ve gotten a little too casual about it.
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Is YouTube illegally advertising to kids?

Internet firms have a tough time dealing with the kids issue.

The temptation to rope children into brand loyalty is great, but many of the things that are most effective are at least immoral, if not illegal. After all, kids’ brains aren’t fully formed and they are even easier to manipulate than the rest of us.
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Want better airline service? Power up your smartphone

Ricardo Miguel Silva Saraiva/Shutterstock
Liz Owen needed help, and she needed it fast.

She had rescheduled a flight from Washington to Los Angeles on Virgin America to avoid superstorm Sandy, which was about to slam into the East Coast. But she’d forgotten to order a wheelchair.

Owen, who works for a nonprofit organization in Washington, had recently broken her foot, which was in a cast. “I had been on the phone on hold with Virgin America for well over an hour,” she remembers. Halfway to the airport, she decided to send Virgin America a tweet — a message on the microblogging service Twitter.
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Do you trust GPS directions?

If you have a driver’s license, chances are that you also have an amusing story about GPS directions.

Here’s mine: A few weeks ago, my family and I were driving from Cayucos, Calif., to Prescott, Ariz., when I noticed that the needle on the fuel gauge was pointing to “empty.” Not a problem, I thought. There must be plenty of service stations between here and Bakersfield.
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