When Ed Probst tries to redeem an 11-year-old gift certificate, the company stonewalls him. How do you get a business to honor a debt from 2001?
Question: I was doing my annual end-of-the-year file clean-out and found a $200 gift certificate from 2001 from Territory Ahead. There is no expiration date.
In December, I went online to place an order. Of course, there is a spot on the checkout page to enter a gift card number, but it would not accept the number. So I called the 800 number to place the order and gave the gift certificate number to the agent, who was confused. So she had to ask her supervisor if it was acceptable.
After a few minutes she was back on the line and walked through the order with me and then said everything was all set. Stupid me, I never asked for a confirmation number. I waited a few days and never got a confirming email. Continue reading…