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Junk fees and other obstacles of the road

At the intersection of Highway 20 and Highway 101 in Willits, Calif., you'll find three service stations. But look closely before you pump gas, otherwise you could pay a lot more than you expect.

Don’t get broadsided by the car rental industry’s double standards

Ric Vesely knows about the car rental industry's double standards. When he returned his Dollar Rent a Car vehicle in Minneapolis recently, an employee asked him a strange question: Did he have a receipt for his gasoline purchase?

Let’s hear it for this gas price bait and switch!

Cheaper isn’t always better.

What’s your problem? Double-billed by my gas station

Gabriel Sabbagh is double-billed for gas in Pittsburgh. Shell can't show a receipt for the first purchase. Is there any hope for a refund?
By |October 17th, 2011|OYS|13 Comments|

The Travel Troubleshooter: The needle may be on “F” but I’m not done paying

Stephen Farr returns his rental car with a full tank of gas. Or so he thinks. Now Alamo has charged his credit card for two more gallons at its inflated rate, and it won't tell him why. Is there any hope for a refund?

Can this trip be saved? “We feel cheated as tourists”

Before Steven Barlow returned his rental car at Orlando International Airport in December, he did what most rental customers do who are trying to avoid a fuel surcharge: He found a gas station and topped off his tank.

Bank insists $1,390 gas bill is correct — now what?

Remember last year's soaring gas prices? Annette Lazzarotto will never forget them. She paid $1,390 for a single tank of gas on a visit to Italy. What's worse, her bank insisted the charges were legit, and billed her for the full amount.
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