Flying somewhere? You’re not going to like what’s next

I’ve seen the future of air travel — at least the kind of future the airline industry wants — and […]

What will your next rental car know about you? Everything

I had a chance to see the car rental of the future yesterday, and it's a smart set of wheels.

Consumer watchdogs face an uncertain future — so does customer service

These are not the best of time for consumer watchdogs.

Deloitte’s Simonetto: “It’s easy to view this as the big, bad airline taking advantage of travelers”

Mike Simonetto is the principal and global leader of Deloitte Consulting’s pricing and profitability practice. With airlines and other travel companies testing our willingness to pay fees, I wanted to ask a pricing expert like him why travel companies were doing this and where it's all headed.

Business travel is flatlining — and here’s why you should be worried

Bad news: Business travel is flatlining, and will continue to flatline for the next four years, according to a new projection from Egencia and the National Business Travel Association. More bad news: It's going to affect your next vacation.

Should I book a vacation now — or wait?

In a word: wait. But not too long. I've been getting this question a lot, and I usually refrain from making predictions. No one really knows how prices will fare. But look at this.