Frequent-flier programs are rigged to favor airlines, deceive passengers and cost consumers billions of dollars. At least that’s the contention […]
After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States […]
Airline frequent-flier programs may be useless, but some are more useless than others.
To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.
There are no more travel companies.
Tim Winship will probably forget more about travel loyalty programs than you'll ever know. He spent two decades life managing marketing for Singapore Airlines, All Nippon Airways, and Hilton.
Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?