Quantcast

What to do when your airline betrays you

To call Ron Giancoli a loyal US Airways customer might be something of an understatement. A sales manager from West Chester, Pa., he's flown on the airline — which recently merged with American Airlines — almost exclusively for the last three decades.

It’s the end of the airline industry as we know it

There are no more travel companies.

Why the phone is every frequent flier’s best friend

Tim Winship will probably forget more about travel loyalty programs than you'll ever know. He spent two decades life managing marketing for Singapore Airlines, All Nippon Airways, and Hilton.

Why can’t I change the name on my frequent flier award ticket?

Delta won't make a name change on a mileage ticket, endangering one family's cruise. Can this trip be saved?

Using frequent flier miles to escape from New York

Felix Chan’s parents are stranded in New York after a storm. They can’t get back to Hong Kong because he used miles to pay for their ticket. Are they stuck?

Are loyalty programs worth belonging to?

It's time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.

Why loyalty programs are dead — and why that’s good news for almost everyone

Loyalty programs as we know them are dead. After years of playing the game, frequent customers like John Peppin are […]