How do you say “I’m sorry” for a really bad hotel stay?
That probably depends on how bad “bad” is, right? Well, here’s what happened when Tracy Hart checked into a Comfort Inn in Fairfield, NJ, recently.
Before I get to her story, I should probably say that she’s one of the hotel chain’s better customers. She carries a Choice Privileges credit card and “often” stays in its hotels when traveling on business or driving from Pennsylvania to Florida, where she has a vacation home. In other words, she knows this hotel chain really well.