The intoxicating combination of junk fees and loyalty programs seems too powerful for even the most consumer-friendly airline to resist.
After Eric Kodish finished making his reservation at the Sheraton Princess Kaiulani in Honolulu's Waikiki Beach for the upcoming Christmas holiday, he tried to tie up one loose end: ensuring the two rooms he'd booked for his family were connected.
Susan Jay regrets picking up the phone to make a call from Harrah's Atlantic City. But she says she had no choice. Her cell phone wasn't getting a clear signal.
Even though he couldn’t use his airline ticket, Eric Smith refused to cancel his reservation on a United Airlines flight from Omaha to Baltimore.
At the intersection of Highway 20 and Highway 101 in Willits, Calif., you'll find three service stations. But look closely before you pump gas, otherwise you could pay a lot more than you expect.