Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?
Bryan Perilman shoulda known better.
It's been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name "unbundling."
When it comes to air travel, there's a growing rift between informed and uninformed passengers.
At 2:47 p.m. today, I received the first email from reader Nancy O'Neill. She wanted to know if a "zero" fare she'd just found on the United Airlines website would be honored. I'm sure it won't be the last one.
Kristen Hernandez thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.
Who could have predicted the furious reaction to the recent story about a woman who booked a cheap airline ticket […]