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Why won’t United Airlines honor its fare guarantee?

Chuck Barnes tries to invoke United Airlines' low fare guarantee. But it doesn't quite work the way he hoped it would. Is he out of luck?

Seriously, how careful do consumers have to be?

Bryan Perilman shoulda known better.

“Unbundling” is a brazen lie and it’s time for the travel industry to come clean

It's been five short years since the airline industry, led by an ailing American Airlines, quietly stripped the ability to check your first bag at no extra cost from the price of an airline ticket — an act given the antiseptic name "unbundling."

Why don’t we end the silly rules that make flying a misery?

When it comes to air travel, there's a growing rift between informed and uninformed passengers.

Should I help passengers with their United Airlines “zero” fares?

At 2:47 p.m. today, I received the first email from reader Nancy O'Neill. She wanted to know if a "zero" fare she'd just found on the United Airlines website would be honored. I'm sure it won't be the last one.

“Apparently with Carnival, the passenger does not always come first”

Kristen Hernandez thought she'd found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

Attack of the airfare thieves

Who could have predicted the furious reaction to the recent story about a woman who booked a cheap airline ticket […]