Who could have predicted the furious reaction to the recent story about a woman who booked a cheap airline ticket from Myanmar to Canada, and my characterization of her as an airfare thief?
Not me. But I’m circling back to her case, and the broader issue of fare errors, because many commenters asked me to.
This wasn’t the first time I’ve written about the ethics of taking advantage of a price mistake. I covered the issue in 2010, when a British Airways fare error affected hundreds of travelers. I also refused to mediate a Korean Air fare mistake once I learned that many passengers had knowingly — some would say fraudulently — booked the erroneously-priced tickets.
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