From time to time, every consumer advocate tilts at a few windmills, and when Sheryl North contacted me about her US Airways flight, it was my turn.
North was scheduled to fly from Los Angeles to Kona, Hawaii, late last year. She was using a voucher to pay for the flight.
“Something arose unexpectedly and I was forced to cancel,” she told me. “I am now trying to use the voucher to rebook the same itinerary.”
US Airways doesn’t just want to charge her $150 to change the itinerary, which surprised her. “I didn’t realize the change fee would apply to use of a voucher,” she says.