More fallout from ExpressJet Airlines 2816 fiasco: The National Business Travel Association has thrown its weight behind a “turn back” rule for airlines, a remarkable reversal for an organization with a consistent pro-business and often pro-airline record.
The move leaves the US airline industry almost entirely friendless in Washington, at least when it comes to passenger rights legislation being considered by Congress, and it may be one of the final nails in the coffin of efforts to keep the government from regulating the controversial tarmac delays that have attracted so much public attention recently.
You’ve sent a letter to Continental, asking for details on the ExpressJet Airlines flight 2816 tarmac delay. What kind of sanctions are available to the department for keeping passengers on a plane for nine hours?
If the airline has violated its contract of carriage or customer service commitments, DOT could pursue enforcement action alleging that the carrier engaged in an unfair and deceptive practice in violation of 49 U.S.C 41712. If violations are proven, the carrier would be subject to a cease and desist order and civil penalties of up to $27,500 per violation.