Donna Ricci is being overcharged by CenturyLink for her Internet and cable bill. After insisting she doesn't qualify for the rate she claims she was quoted, the company has gone into radio silence. Is there any hope for her?
Southwest’s Laraba says booking glitch “neither the experience nor the impression we hope to leave with our customers”
At this hour, the likely culprit in this weekend's Southwest Airlines fare-sale drama is a faulty database, which triggered an excess of 10,000 double-bookings. You've read the horror stories. I asked Teresa Laraba, the airline's senior vice president for customers, to explain what went wrong and what customers should do if they're affected.
Dante Lee needs an important tax form from his bank. Without it, he could could face a significantly higher bill from the IRS. But his financial institution won't help him. What should he do?
I wasn’t in the house when they cut the electricity, but I’m told it was swift and merciless.
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
Michael Roessle tries to book a room through the Accor website, but he ends up with two. Now he's being given the runaround for trying to get a refund. What does he need to do to get his money back?
Here's a case that's been keeping me up at night.