Question: We were happy Alltel Wireless customers for several years. In July 2011, Verizon Wireless took over our local Alltel service. During this transition we were assured that Verizon would meet our needs just as Alltel had for several years. We chose to stay with Verizon as they transferred our plan and made wonderful promises.
Our wireless phone needs are very basic. We have four lines, all of which require only minimal minutes and texting services (two are used by my senior-citizen parents). We would even do without video messaging.
Recently, my husband’s phone broke. As it is very snowy where we live, it is preferable for him to have a phone while commuting to work for safety. I contacted Verizon to replace the phone and was informed that I would not be able to add a replacement phone to my current contract and would need to pick a new plan. I offered to pay full price for the phone to avoid signing a contract and asked if I would then be able to put the replacement phone on my old contract. I was told “no” in no uncertain terms.