Verizon won’t replace my broken phone – do I still owe an early termination fee?

Judy Schulze's husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?

Why did T-Mobile charge me an early termination fee?

T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn't he on a month-to-month plan? He sure is. Or at least, he thinks he is.

An early termination fee — and now, a collection agency

Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?