Verizon won’t replace my broken phone – do I still owe an early termination fee?

Judy Schulze's husband needs a new phone. But Verizon Wireless wants him to sign a new two-year contract to get one. Is that fair?

Why did T-Mobile charge me an early termination fee?

T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn't he on a month-to-month plan? He sure is. Or at least, he thinks he is.

An early termination fee — and now, a collection agency

Verizon has sent a collection agency after Christopher Clauson after he cancels his phone service. Is there any way to get them off his back?
Open Popup
  • shutterstock_43621333

    Whoa there!

    Did you know that you’re missing the very best part of this site? Elliott’s E-Mail, my weekly newsletter, tells you how to be a smarter consumer, how to avoid scams and swindles, and contains the most insightful commentary online.

    Already subscribed? Just click the “x” and I’ll ride off into the sunset.