Billed twice? There’s a fix for that, travelers

Mattes/Shutterstock
Mattes/Shutterstock
Glenn Rossi’s recent Avis car rental had him seeing double. Literally.

He’d prepaid for a vehicle in Vienna, Austria, through Expedia. When he picked up the car, Avis also swiped his credit card. Within a week of returning the vehicle, Rossi, a retired telecommunications consultant who lives in Kelkheim, Germany, saw two charges for 333 euros (about $460) on his MasterCard: one from Expedia and one from Avis.

He’d been billed twice for the same car.

“I sent my contract and payment records to both Expedia and Avis but still have no refund of my double payment,” he says.

Rossi’s experience is common in one respect: Small billing errors happen routinely when you’re on the road — a currency conversion error, a fee added to the final bill or a room charge that belongs to another guest. But in another sense, it isn’t. Double-billings are relatively rare. Fortunately, they’re also relatively easy to fix.
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Oh no, I’m stuck with two car rental bills

evening roadQuestion: My husband and I recently rented a car via AutoEurope for a trip to Germany and the Czech Republic. We received a pre-paid voucher for a rental from Hertz.

When we landed in Munich, Germany, a Hertz representative told us our reservation had been canceled. After some delay, checking on his computer and his garage, he assured us that we could obtain another smaller car. He said it would cost slightly less than our original rental amount, but that we would have to take up the refund of the original reservation with Auto Europe.

My husband signed a new charge slip (of course, all in German) and we were glad to finally be on our way. The Hertz agent only gave us a credit card receipt, but no rental agreement.

While still in Europe, my husband sent an email to AutoEurope, letting it know about the cancellation. We returned the car without incident.
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What’s your problem? Double-billed by my gas station

Question: We recently stopped at a shell Shell station in Pittsburgh on our way to the airport to catch a flight home. We wanted to fill the gas tank up or “top it off” as they say.

My husband started to pump gas and something malfunctioned with the gas pump and the attendant had to come outside to fix it. He started again to pump gas and finished up and I signed the receipt for $31.
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