That’s illegal, says the government. Any advertising that states a price for air transportation or an air tour is considered to be an unfair or deceptive practice unless the price stated is the entire price to be paid by the customer to the air carrier or ticket agent for such air transportation, tour or tour component, according to the Transportation Department.
Running an airline without authority is illegal, obviously.
As a lawyer, Sam Wyrick is no stranger to fine print. So when Spirit Airlines canceled his flight during its recent strike, he did what any respectable attorney would do: He read Spirit’s contract of carriage, the legal agreement between the airline and its passengers.
Unfortunately, so had the airline employee he dealt with. And Spirit apparently interpreted its own contract very differently.
“Two Spirit representatives — one on the ground at LaGuardia and one at a call center, had said if Spirit canceled our flight, we would be called and rebooked, on another airline if necessary,” he remembers.
But after it notified him that his flight to Myrtle Beach, S.C., was grounded, the airline changed its tune. It offered him a flight credit and a $100 voucher. (Never mind that Section 9.2 of Spirit’s contract suggests it owes him a refund.)
If you’ve ever complained about air travel — and who hasn’t? — then here’s your best chance in a generation to do something about it.
Tell the government what you think of its proposed new passenger rights rules. You can do it right now, thanks to a new project called Regulation Room.
There’s a lot to comment about. The rules cover everything from tarmac delays to peanuts. If adopted, they could change the way Americans fly more than any single regulation since the airline industry was deregulated in 1978.