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3 surprises lurking in your airfare — bet you don’t know what they are

Your airline ticket isn’t what it seems to be. I’m reminded of that whenever I hear from readers like Heidi […]

Government set record for airline fines in 2012 — is that good news for passengers?

A more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines […]

Should I have been charged extra for my checked luggage?

Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?

Travelocity promised me a refund — did it do enough?

Thank goodness for the new 24-hour rule. That’s what Joan Weiner thought when she booked an airline ticket from Philadelphia […]

What’s wrong with air travel?

What’s your biggest airline problem?

What to do when your airline tells you to shut up

Ryan Ludtke's family vacation in Fort Myers, Fla., ended on a bad note when they flew back to Chicago on Spirit Airlines.

New airline rules yet to be enforced, even as DOT levies record fines

Back in August, you might recall, the Transportation Department adopted a set of tough new consumer-protection rules to help airline passengers. In January, it added even more.