DOT

Did United offer me compensation for a rough night in the ballroom?

united tailAmanda Ellis says she was “very upset” after her United Airlines flight from Honolulu to the Marshall Islands was canceled because of a sick crewmember.

It wasn’t the one-day delay. Ellis, her husband and seven-year-old son were flying to the islands to adopt their daughter. It wasn’t even the fact that they spent the night under less than desirable circumstances.

It was the way in which the airline tried to compensate the family for the inconvenience, she says.

The Ellises had done everything by the book — or at least, they thought they had.
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3 surprises lurking in your airfare — bet you don’t know what they are

Joseph Hanus/Shutterstock
Joseph Hanus/Shutterstock

Your airline ticket isn’t what it seems to be.

I’m reminded of that whenever I hear from readers like Heidi Fox. Her husband tried to switch his United Airlines ticket from Chicago to Orlando to an earlier flight on the same day, and an airline representative assured him he’d only have to pay a $75 change fee.

But what the rep apparently didn’t say is that Fox’s husband would have to shell out a $744 fare difference, too.

“It was only after he received the emailed receipt that he was made aware of the $744 cost differential,” she says.
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Government set record for airline fines in 2012 — is that good news for passengers?

vapor trailA more activist Transportation Department, which set a record in 2011 for the number of fines it issued against airlines for violating aviation consumer protection rules, appears to have maintained its momentum this past year.

In 2012, the Department issued 49 fines for consumer rule violations and assessed $3,610,000 in penalties, exceeding the previous record of 47 fines and $3,264,000 in penalties issued in 2011.

Among its most significant actions: policing new rules that require airlines and travel agencies to quote a full fare and disclose baggage fees, and fining the first foreign airline for a tarmac delay.

“Consumers deserve to be treated fairly when they fly,” says Transportation Secretary Ray LaHood, who called protecting air travelers’ rights “a high priority.”
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