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When airlines misread passport rules, who pays?

When Olga Parra's dog chews part of her husband's passport, they're denied entry to Costa Rica. Is their airline to blame for letting them board the flight?

My dog needs to have surgery. No, seriously.

When Allan Keiter's dog needs major surgery, he's forced to cancel his Caribbean vacation. But his hotel won't let him reschedule his vacation. Why not?

Pet policy spat reveals fliers’ distrust of airlines

Perrito is a 4-year-old terrier from Yelapa, Mexico, who’s proud of having made it to “El Norte” with his human companions, Raoul and Baerbel Schuhmacher. At least that’s what his Facebook page says.

The strange case of the dog bite and the $2,305 hotel bill

Amy Rossi brings one of the strangest cases the Travel Troubleshooter has ever mediated. It involves a dog bite, an erroneous booking and a $2,305 hotel bill.

Kicked off a flight because of a dogfight

Mention the word "pets" and "planes" and it's enough to start a dogfight.

Is this enough compensation? A partial refund for my dogless flight

Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.

Is this enough compensation? Two vouchers for a kennel I didn’t need

When Charles Robinson tried to load his Labrador Retriever on to a United Airlines flight from Frankfurt, German, to Washington, recently, an airline employee stopped him. Not only was the cage he'd used for years to carry his dog too small, but the one for his cats didn't cut, it either.