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I already miss Hawaii

Saying good-bye. Our monthlong adventure in Hawaii is almost over. We’re at Ko Olina today, where we’re checking out of […]

Impressions of the Disney Fantasy

We wanted to share a few snapshots from the Disney Fantasy preview cruise earlier this week.

No way to make ‘La Nouba’ — how about a do-over?

Jenni Turbeville's friends can't make it to a Cirque du Soleil performance because of traffic. Can they get new tickets, or are they out of luck?

Disney accidentally served my child a cocktail

I was about to move this complaint into my "case dismissed" file until I read a pretty serious allegation: that a Disney Cruise Line employee had inadvertently served a child a cocktail.

Disney promised me fireworks! Where are the fireworks?

It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a "club-level" room at the Disneyland Hotel on a recent visit because they promised "a view of the Disneyland Park fireworks show from above with in-house soundtrack."

Hey, where did this resort fee come from?

When William Pou reserves a room at the Walt Disney World Swan and Dolphin Resort using his frequent-stayer points, he's surprised by a $10-a-night resort fee, disclosed only after his room is confirmed. What's more, he's told the fee is required by state law. Is it -- or is he owed a refund?

Customer service lessons learned from a summer of travel

It's the little things that matter.