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I already miss Hawaii
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[slickr-flickr tag="fantasycruise"]
We wanted to share a few snapshots from the Disney Fantasy preview cruise earlier this week.
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Question: I need some help. My friend and her husband have been extremely good to me this past year. It has been a difficult year for me personally and they have opened their home to me and their friendship has been unmerited.
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I was about to move this complaint into my “case dismissed” file until I read a pretty serious allegation: that a Disney Cruise Line employee had inadvertently served a child a cocktail.
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It may sound insignificant, but to Mona Ogden, the fireworks at Disneyland are a big deal. She even spent $900 to upgrade into a “club-level” room at the Disneyland Hotel on a recent visit because they promised “a view of the Disneyland Park fireworks show from above with in-house soundtrack.”
“Night after night we planned around the supposed show time and hauled back to the hotel, up to this special room,” she says. “And nothing happened.”
What, no pyrotechnics?
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Question: I checked into the Walt Disney World Swan and Dolphin Resort, and was unexpectedly charged a resort fee. I had booked the stay with my Starwood Preferred Guest points.
The desk staff could not have been less helpful when I questioned the fee. They advised, “It is mandatory on all rooms, whether paid with cash or points, and clearly indicated during booking.”
They also said the resort fee was required by Florida state law.
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It’s the little things that matter.
After being on the road nonstop since finishing my book Scammed: How to Save Money and Find Better Service in a World of Schemes, Swindles, and Shady Deals, back in June, I can tell you that good customer service isn’t a big deal — it’s a lot of small ones.