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What did federal agencies do for travelers in 2013?

Ask travelers what the federal government did for them this year, and you’ll probably get a shrug, at best — or a rant about sequestration, national park closings and the Transportation Security Administration, at worst.

Are lax rules slowing down airline ticket refunds?

Kathleen and Eugene Bianucci paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on […]

Tarmac delays, R.I.P.? Don’t bet on it

Did the federal government just kill tarmac delays?

“The Department of Transportation has used a bazooka to kill an ant”

The long-awaited sequel to this summer's controversial tarmac delay study has just been released. In it, aviation analysts Darryl Jenkins and Joshua Marks claim 384,000 more passengers were stranded by cancellations last summer, and an additional 49,600 air travelers experienced gate returns and delays. It calls on the Transportation Department to clarify its three-hour turnback rule -- a rule the DOT insists is a resounding success. I asked Jenkins about the study and its conclusions this morning. Here's our interview.

No more lawsuit limits for passengers under proposed government rules

As someone who is currently being sued, you might think I'm the last person who would support a new rule that would allow more people to file a lawsuit against an airline.

Airlines must “promptly” notify passengers of flight delays under proposed rule

If you've ever experienced a flight delay -- and who hasn't? -- then you know that getting reliable updates from your airline can take an Act of Congress.

LaHood on Spirit’s carry-on baggage fees: “We’re gonna hold the airline’s feet to the fire on this”

Spirit Airlines' decision to begin charging passengers for carry-on luggage -- and lowering some fares to a penny -- has caught the attention of the federal government, as many predicted it would. In part one of our exclusive interview with Transportation Secretary Ray LaHood, we talk about fees, consumer protection and the future of airline service
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