No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned. Yuganov Konstantin/Shutterstock
If you have any doubts, look no further than last week’s
tasteless Anthony Weiner promotion. Seriously, folks. You can’t make this stuff up.
Or, for a more G-Rated discussion, consider what happened to Catherine Migliano when she tried to cancel her
$9 Fare Club membership recently. The carrier’s corporate intransigence may have opened the entire airline industry to millions of dollars in damage claims.
Spirit’s “club” offers access to lower fares and discounts, but it is also — and this is clearly disclosed on the airline’s site — a self-renewing membership. It’s a never-ending source of complaints,
for a variety of reasons.
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Q uestion: We need your help with a Carnival cruise that went nowhere. Earlier this year, we booked a Western Caribbean cruise directly through Carnival, including airfare and shore excursions.
On the day we were supposed to travel, our nightmare began. Our plane was delayed because of mechanical problems. So was the next flight. We missed the boat in Miami.
We wanted to reschedule the cruise, but Carnival suggested that we catch up with the ship in the Cayman Islands. We had to pay for new tickets to the Caymans. But when we arrived in Miami, a Carnival representative asked us for passports — and we only had passport cards.
We had to turn back to Cleveland. There were more mechanical delays. We made a claim with our travel insurance, but were only reimbursed $500 per person. Carnival says they should be able to give us something for the missed cruise but said we first had to fill out the insurance claim.
We booked the cruise, shore excursions, balcony upgrade and the missed flight all through Carnival. We want a vacation and we don’t have the money because Carnival is holding us hostage. Could you help us? —
Denise Frantz, Cleveland
Answer: This cruise just wasn’t meant to be. But it might have been — if you’d gotten a passport instead of a passport card.
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