No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.
If you have any doubts, look no further than last week’s tasteless Anthony Weiner promotion. Seriously, folks. You can’t make this stuff up.
Or, for a more G-Rated discussion, consider what happened to Catherine Migliano when she tried to cancel her $9 Fare Club membership recently. The carrier’s corporate intransigence may have opened the entire airline industry to millions of dollars in damage claims.
Spirit’s “club” offers access to lower fares and discounts, but it is also — and this is clearly disclosed on the airline’s site — a self-renewing membership. It’s a never-ending source of complaints, for a variety of reasons.