No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.
Arthur Ruffino's travel insurance claim is a real heartbreaker, for several reasons.
Catherine Markland assumes her travel insurance policy will cover her canceled tour. But it doesn't. Can her trip be saved?
There's something funny going on with car rental prices, and Hal Gordon wants answers.
When Jessica Kamzik's father was diagnosed with stomach cancer last summer, there was no question about what she had to do. Dad's prognosis was "grave" -- the doctors said he probably wouldn't make it to the holidays -- and, "as any loving daughter would do, I immediately cancelled our vacation to stay closer to him," she says.
Richard Effress though he had a perfectly legitimate reason for canceling part of his trip to Africa with his mother: new requirement that travelers entering South Africa needed a yellow fever vaccine. He was certain his travel insurance policy would cover the change.
Denise Frantz's Western Caribbean cruise on Carnival isn't meant to be. First her plane is delayed, and then she's denied boarding because of a paperwork problem. But wait! Didn't Carnival make her airline reservations? Shouldn't it help her now?