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Alaska Airlines bumped a real American hero – should I get involved?

It's not every day that you hear from a real American hero like Chuck Yeager. Yes, the Chuck Yeager. It turns out he and his wife, Victoria, catch my syndicated column in The Sacramento Bee.

Help! United left my 13-year-old daughter in Syracuse

What does United Airlines’ unaccompanied minor fee cover? Katrina Cichosz wants to know, and after reviewing her case, I’m kind […]

Holy water! Did Southwest mistreat passenger on a pilgrimage?

There isn't much Val Maswadi and Southwest Airlines can agree on.

Denied boarding because I didn’t pay a change fee

Always read to the end. The very end.

Case dismissed: No ID? No flight

J. Gillula had a Southwest Airlines ticket from Oakland, Calif., to Baltimore last year. But he didn't have his ID.

Is the government letting airlines off easy? Let’s do the math

The Transportation Department's latest high-profile fine goes against Comair for violating denied-boarding rules. It's a big ticket: $275,000, which, while significantly less than the record fine against Spirit Airlines late last year, could be the largest enforcement action for bad bumping practices.
By |July 26th, 2010|Commentary|Comments Off|

What to do when an airline doesn’t follow its own rules

Can you force an airline to follow its own rules? Phil and Margaret Warker wanted to know after a disastrous return flight from Nassau to Washington via Miami. US Airways blamed the weather and offered them a $100 flight voucher for the trouble.
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