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Should I have been charged extra for my checked luggage?

Deborah Bouchette researches the luggage rules for an upcoming flight, but is surprised by a 200 Euro fee to check her bag, anyway. Her airline says she should get a refund -- so why isn't she?

Sorry, your travel insurance doesn’t cover mother-in-law’s death

It's been a while since I mediated travel insurance claim, and at first glance, Dennis Puskaric's looked like a slam-dunk

Who’s really to blame for these absurd luggage rules?

Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.

Case dismissed: Airlines “steal” from us — why can’t we steal from them?

You don't have to be a regular reader of this site to know that airlines are trying wring more ancillary fees from their customers. Or that customers are fighting back.

Is this enough compensation? Orbitz calls off its collection agency, but …

Ah, the perils of being your own travel agent.

The Travel Troubleshooter: Help! I’ve got two airline tickets in the same name

Beth Anderson accidentally books two tickets under her name to fly from Chicago to Panama City, Fla. Is her 16-year-old son, for whom she should have bought the second ticket, stuck without a ticket? Both her airline and agency say "yes."

Is this enough compensation? A partial refund for my dogless flight

Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.