Question: Please help a mom who is an inexperienced traveler. I recently booked three tickets to fly from Chicago to Panama City, Fla., for my two sons and me, through Bookit.com, an online travel agency. Somehow, my name has been listed twice instead of my 16-year-old son’s name.
At first I thought it was because he was a minor. But then I called Bookit.com and they said this was not the case and that my youngest son could not travel on a ticket that had my name on it.
I have called the airline, Delta Air Lines, and the online agency to try to resolve this, without any success. Delta says Federal Aviation Administration regulations prevents them from changing the name but they say Bookit.com should be able to do it. Bookit.com says Delta is refusing to change the name. Any suggestions or advice would be welcome and appreciated. — Beth Anderson, Tinley Park, Ill.
Answer: You would think that an online agency would have safeguards to prevent someone from booking two tickets on the same flight under the same name. Or at the very least, the agency or airline would see this obvious mistake, and fix it without citing a nonexistent law.