Downgraded on Air France, but where’s their refund?

air franceLisa and Wayne Roccaforte felt lucky to have premium economy class seats on their recent Air France flight from Paris to Houston.

With good reason: The seats have 38 inches of “pitch” and are 19 inches wide, a sharp contrast to the medieval 32 inches of legroom and 17 inches of seat space in economy class. (Seriously, folks, that should be illegal.)

But try as hard as they might, the Roccafortes couldn’t avoid Torture Class on their transatlantic flight.

“We arrived at Charles de Gaulle three hours before our flight to check in and were told that the flight was very full,” remembers Lisa Roccaforte. “The woman that checked us in told us we may be moved to business class.”
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Should I have been charged extra for my checked luggage?

Question: I traveled to Europe on a codeshare flight between Delta Air Lines and KLM. Before I left the United States, I carefully checked the size and weight restrictions for my two bags on both the Delta and KLM websites, because I’m an artist and I needed to take rolls of paper with me. I made sure my bags complied.

The trip from Portland, Ore., to Copenhagen, Denmark went off without a hitch; I paid $50 to check a second bag. However, on the flight from Toulouse, France, to Portland, Ore., I had to pay 200 Euros for the second bag. When the gate agent saw my second bag, she declared it “too long,” she never measured it. Although the flight was on KLM, the airport staff worked for Air France. There was no KLM or Delta presence that I could find in that airport.
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Is this enough compensation? Orbitz calls off its collection agency, but …

Ah, the perils of being your own travel agent.

Polly Pedersen knows about them all too well after she tried to book airline tickets from Philadelphia to Detroit on Orbitz.

“A screen came up saying ‘technical difficulties,'” she says. “So I thought, “OK, they’re having problems with their site. I’ll book elsewhere.'”

For future reference, it’s not OK to book elsewhere when you get an error message as you’re buying an airline ticket. You have to make sure the reservation didn’t get made. Otherwise you could end up with two tickets for the same flight.
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The Travel Troubleshooter: Help! I’ve got two airline tickets in the same name

Question: Please help a mom who is an inexperienced traveler. I recently booked three tickets to fly from Chicago to Panama City, Fla., for my two sons and me, through Bookit.com, an online travel agency. Somehow, my name has been listed twice instead of my 16-year-old son’s name.

At first I thought it was because he was a minor. But then I called Bookit.com and they said this was not the case and that my youngest son could not travel on a ticket that had my name on it.

I have called the airline, Delta Air Lines, and the online agency to try to resolve this, without any success. Delta says Federal Aviation Administration regulations prevents them from changing the name but they say Bookit.com should be able to do it. Bookit.com says Delta is refusing to change the name. Any suggestions or advice would be welcome and appreciated. — Beth Anderson, Tinley Park, Ill.

Answer: You would think that an online agency would have safeguards to prevent someone from booking two tickets on the same flight under the same name. Or at the very least, the agency or airline would see this obvious mistake, and fix it without citing a nonexistent law.
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