Case dismissed: Airlines “steal” from us — why can’t we steal from them?

You don't have to be a regular reader of this site to know that airlines are trying wring more ancillary fees from their customers. Or that customers are fighting back.

Is this enough compensation? Orbitz calls off its collection agency, but …

Ah, the perils of being your own travel agent.

The Travel Troubleshooter: Help! I’ve got two airline tickets in the same name

Beth Anderson accidentally books two tickets under her name to fly from Chicago to Panama City, Fla. Is her 16-year-old son, for whom she should have bought the second ticket, stuck without a ticket? Both her airline and agency say "yes."

Is this enough compensation? A partial refund for my dogless flight

Barbara Hilliard's dogs didn't make their KLM flight from Nuremberg, Germany, to Dallas via Amsterdam. Neither did she.

Frequent flier program changes you can root for

If you’ve ever asked what the fuss over frequent-flier programs is about, then you know that the answer can be complicated.

Can this trip be saved? Stranded 12 hours on the tarmac after earthquake

Not all of the survivor stories coming out of Japan in the wake of the tragic earthquake involve tsunamis or exploding nuclear reactors.

What would you do? Help, Delta Vacations has me in a holding pattern

Ever since Ruth Harris tried to book a vacation to Hungary through Delta Vacations last month, she's had nothing but trouble.