death

No name change on a dead passenger’s ticket?

Songquan Deng / Shutterstock.com
Songquan Deng / Shutterstock.com
Question: Last year my husband canceled a flight on United Airlines and received a ticket credit. A few months later, he was killed in a hit and run accident.

I have had a difficult time even focusing on things. I sent United an email a few weeks after his death, but months before his ticket credit was to have expired. I received a standard automated response that they would get back to me within 10 days on my refund request.
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Dad passed away — is his cruise refund sunk?

Sandy Perozeni’s father was scheduled to take a two-week cruise on Celebrity’s Constellation last year.

He knew it would probably be his last vacation. He’d just undergone cancer surgery, but it was also his 55th wedding anniversary and he wanted to go, despite his pre-existing medical condition.

I use the term “pre-existing” medical condition because, unfortunately, her father died before he could set sail.
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Hey American Airlines, where’s my ticket refund?

Question: My grandfather recently passed away and I needed to travel to Austin, Texas, a few days later for his funeral. Because I was already scheduled to fly from Baltimore to Austin on American Airlines on Nov. 24 for Thanksgiving, I thought it would be easiest to just move my outbound flight up a few days to Nov. 19.
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Is “heartless” Southwest Airlines profiting from dad’s death?

Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.

A few weeks ago, she received devastating news that her dad had passed away unexpectedly. Compounding that tragedy was the fact that Southwest Airlines was trying to stick her with two overpriced plane tickets, a decision she calls “heartless.”

“Upon reaching the agent and explaining the situation, the first words out of the agents mouth were, ‘We don’t offer bereavement fares’,” she says.
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