Hey American Airlines, where’s my ticket refund?

Question: My grandfather recently passed away and I needed to travel to Austin, Texas, a few days later for his funeral. Because I was already scheduled to fly from Baltimore to Austin on American Airlines on Nov. 24 for Thanksgiving, I thought it would be easiest to just move my outbound flight up a few days to Nov. 19.
Continue reading…

Is “heartless” Southwest Airlines profiting from dad’s death?

Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.

A few weeks ago, she received devastating news that her dad had passed away unexpectedly. Compounding that tragedy was the fact that Southwest Airlines was trying to stick her with two overpriced plane tickets, a decision she calls “heartless.”

“Upon reaching the agent and explaining the situation, the first words out of the agents mouth were, ‘We don’t offer bereavement fares’,” she says.
Continue reading…

Case dismissed: My father died — please refund my rental car

Sometimes, even death isn’t a good enough reason for a refund.

Consider what happened to John Graham when his father died unexpectedly the day before he was scheduled to pick up a rental car he’d booked through Priceline. It’s true that Priceline’s rentals are non-refundable, but travel companies routinely make an exception when someone flashes a death certificate.

Not this time.
Continue reading…

Can this trip be saved? No hotel refund after a sudden death

A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.

But what if it’s the death of a friend? That’s the call Mövenpick Hotels & Resorts and Expedia had to make after Joe Diamond’s neighbor died in a tragic car accident. He’d booked a two-night stay at the Mövenpick property in Munich, Germany, which he needed to cancel.

“At the time of booking, I did not notice the hidden cancellation policy that states that you are liable for 90 percent of the fee if the reservation is cancelled, which in itself, is totally absurd,” he says.
Continue reading…