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How do I get T-Mobile to stop billing my dead friend?

When Merry Bauman's friend passes away, she tries to cancel his T-Mobile account. Turns out it's a lot more difficult than it looks.

His SeaWorld vacation is sunk — where’s his refund?

If you want to save a little money on your next SeaWorld vacation, booking a package might be a good move. That's what Jim Strasbaugh thought when he found a two-day package at SeaWorld Orlando through SeaWorld Vacations.

Hey American Airlines, where’s my ticket refund?

American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn't even responding to her inquiries. Why the radio silence?

Is “heartless” Southwest Airlines profiting from dad’s death?

Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.

Case dismissed: My father died — please refund my rental car

Sometimes, even death isn't a good enough reason for a refund.

Can this trip be saved? No hotel refund after a sudden death

A death certificate can be a trump card for travelers who want a refund. Whether you're locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative's death can loosen the rules -- if not get them waived entirely.

The Travel Troubleshooter: Dead passengers can’t use a flight credit

David Walters' wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can't use a flight credit -- or can they?