Debbie Rosenkranz books a non-smoking room at a Days Inn hotel. But when she arrives, she’s offered a smoking room. Does the hotel owe her anything?
Days Inn doesn't exactly have a reputation for sparkling clean rooms and five-star customer service. Then again, Alyssa Erikson didn't choose the hotel -- Priceline did when she booked it through the site's popular "Name Your Own Price" service.
Gerald Besses did not have a good stay at the Days Inn in Port Richmond, Calif. To put it mildly.
After a death in the family, Art Wallace tries to cancel his pre-paid reservation at a Days Inn. No can do, he's told. The rate is totally nonrefundable. Appeals to Days Inn are useless. Is Wallace going to lose the money?
Days Inn isn't having a good day. This morning, I reported on Charles McGovern, the Days Inn guest who booked a room at the wrong Days Inn and ended up losing $220. I've just wrapped up another Days Inn case that involves the loss of almost the same amount of money.
Charles McGovern clicked on the wrong Days Inn property when he booked a room to attend his grandson's high school graduation in Richmond, Va. He assumed the hotel chain would transfer his reservation to the right hotel. He assumed wrong.
Here's another story from the bait-and-switch files. Stacey Blakemore booked a $29 room at the Days Inn and Suites in Auburn, Ala., through Travelocity. But she ended up being charged $180 a night. Find out what happened next.