Just in case you thought my recent critique of the car rental industry’s damage claims practices was over the top — and I assure you, it wasn’t — let me introduce you to Jonathan Kiluk.
He rented a late-model, four-door Toyota Camry from Budget Rent-A-Car in Ontario, Calif., earlier this year and is now being pursued by the company in a way that you might find a little troubling.
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A few weeks ago, he rented a car from National in Washington. When he returned the vehicle, an agent showed him a scrape on the passenger side panel (see image, above).
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But while he was driving the rental car one evening, he discovered it had a big problem.
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Luis Ramirez-de-Arellano has a decision to make, and he needs your help. Last fall, after he checked out of the Homewood Suites Philadelphia on City Avenue, he received a surprise $300 charge on his credit card.
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Alexandra Wensley’s odds of getting American Airlines to cover her laundry bill were better than average.
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Chris Benzinger has a problem with National Car Rental. The company sent him a surprise repair bill, but it isn’t really telling him what he did to deserve it.
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