DAMAGE

Home Depot keeps cooking

William Leeper hauled his new $404 GE kitchen range home himself from the local Home Depot only to find some of the external metal damaged right out of the box.

Returning or exchanging the range was no trivial task, even if Home Depot took responsibility. How would he be compensated for the aggravation and time?

Before Leeper could consider the answer, Home Depot made it right — and then some.

Leeper has a knack for happy endings when things go awry with a new product purchase, and was the subject of a similar previous story about Kiwi polish.
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Dang, I got dinged for a ding I didn’t do

There’s a chip on the windshield of Sam Levitt’s rental car (or “hire car,” as Canadians call it).

When he first noticed it, he thought it was a small dirt spot or blemish. But it was a chip, and that tiny little chip has turned into a major headache for him. Continue reading…


Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

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