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    “It’s amazing to me that Enterprise can get away with this”

“It’s amazing to me that Enterprise can get away with this”

You’ve probably heard Karen Moyer’s story before.

Broadsided by a rental car damage claim

There’s damage to the undercarriage of Jessyka Glatz’s rental car, at least according to Hertz. But is the car in […]

A long, strange car rental damage claim

After the tire on her rental car blows out, Mary Carol Rose gets a bill from Hertz. But should she […]

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    Is Enterprise trying to “scam” her for damage she didn’t do?

Is Enterprise trying to “scam” her for damage she didn’t do?

Cases like Amanda Chambers’ are never easy.

Travelers feel the pressure to act now

No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans […]

Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Enterprise sent me a bill for “hidden” damage

When Frederick Dintzis returns his rental car to Enterprise, it tells him the car looks fine. But four hours later, all is not well. The underside of his car has been damaged, it claims. It wants him to pay for the repairs. Is that fair?