The "Case Dismissed" feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I've said so often, you can often learn more from your failures than from your successes.

Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.