Dang, I got dinged for a ding I didn’t do

There’s a chip on the windshield of Sam Levitt’s rental car (or “hire car,” as Canadians call it).

When he first noticed it, he thought it was a small dirt spot or blemish. But it was a chip, and that tiny little chip has turned into a major headache for him. Continue reading…

Why our loss is your gain

The “Case Dismissed” feature that appears here every Tuesday morning focuses on my shortcomings as a consumer advocate because, as I’ve said so often, you can often learn more from your failures than from your successes.

But what if it’s a more, ahem, personal failure?

Continue reading…