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The Travel Troubleshooter
Silence isn’t golden: 6 things a disgruntled customer won’t tell you
AT&T replaces faulty BlackBerry Curve after appeal to exec
6 things a customer service representative won’t tell you
Want better service? 6 things you should never say
Is the customer always right? 5 times when the answer is “no”
Is the customer always right? 5 times when the answer is “yes”
5 proven ways to get better customer service from a company
Get me a manager! 5 secrets for finding the right person to complain to
Oh really? 5 things companies assume about customers, but shouldn’t
Get real! 5 things you don’t deserve (so don’t even ask)
What do airline passengers
want — besides a good fare?
Caught on tape: customers who left their brains at home
Virgin America: The airline that deregulation forgot?
The customer is never right
When customers attack: 5 videos you’ve gotta see
Two terrific ideas that will help customers, and maybe, you
5 tips for an effortless resolution of any customer service problem
New rules would require airlines to meet “minimum” customer service standards
When travel companies sue their customers
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