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Good News Guy
Is This Enough Compensation?
Should I Take The Case?
The Travel Troubleshooter
“There were angels all around me on that JetBlue flight”
Car rental absurdities I’d change if I could
The smarter consumer: 7 qualities of a winning customer
The smarter consumer: 5 incredibly stupid things customers do offline
Ridiculous or not? A “false choice” at the car rental counter
The smarter consumer: How to fix a customer service problem now
Email of the week: “We’re currently investigating to ensure other customers do not have the same experience”
“This mistake may in fact cost you millions”
4 unbelievably stupid things no customer should do
Silence isn’t golden: 6 things a disgruntled customer won’t tell you
AT&T replaces faulty BlackBerry Curve after appeal to exec
6 things a customer service representative won’t tell you
Want better service? 6 things you should never say
Is the customer always right? 5 times when the answer is “no”
Is the customer always right? 5 times when the answer is “yes”
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