For the better part of the last year, I’ve thought United Airlines was a lost cause. The Continental Airlines merger couldn’t have gone worse, from a customer service perspective, and as much as I liked many of the people now working at the new United, it was difficult to say anything nice about the airline — let alone write anything positive.
I‘m really excited about this next industry category, retail stores.
Whether you’re shopping at Neiman Marcus or Wal-Mart, it’s not always clear where to appeal a customer service problem. That ends today.
We’ve just posted several of the most popular retailers, including BJ’s Wholesale Club, Costco Wholesale, Neiman Marcus, Nordstrom, Ross Stores, Sam’s Club, Saks Fifth Avenue, Target Corporation, TJX Companies and Wal-Mart Stores.
More are on the way. If there’s a retailer you don’t see, please email us and we’ll be sure to add it to the list.
And a note to anyone who works for these retail stores: We are posting these executive contacts in order to help your customers, not to embarrass you or to short-circuit the customer service process. These names are only to be used as a last resort.
Thank you for being part of this project.
(Photo: Lone Prim ate/Flickr Creative Commons)
Who ever said bad customer service isn’t funny?
Case in point: The following collection of videos, which are a must-see for anyone who works in a customer-service job or who has ever had a service problem with a company.
In other words, just about everyone.
The videos are more than humorous, though. They’re also instructive, offering broader lessons about becoming a better customer and avoiding truly awful (though sometimes laugh-out-loud funny) service.
Orlando has an incredibly strong year-round tourism economy and a great deal of convention traffic. The addition of Orlando also helps us address seasonality in our still growing network. As we grow we do have to balance out our network for seasonal traffic patterns – adding a sunny warm weather destination like Orlando helps us balance our winter schedules.