Here's part two of my interview with Allison Ausband, Delta Air Lines’ vice president for reservations sales and customer care.
Smile! These wristbands at the Clinique counter at Macy’s promise that an associate will be able to “read your mind” […]
For the better part of the last year, I’ve thought United Airlines was a lost cause.
It's hard to find anyone who likes the new United Airlines. Even at United Airlines.
It's the little things that matter.
When it comes to using technology to improve the travel experience, Vail Resorts is known as one of the most progressive resort companies in America. I’ve interviewed CEO Rob Katz several times about Vail’s EpicMix initiative, and RFID-enabled ticket system that integrates with social media. Version 2 of EpicMix goes live next month, and I thought I’d check in with him to see the progress.