It was supposed to be a special trip for Alana Pitts and her father to celebrate his birthday in Paris. They'd made reservations at the Hilton Arc De Triomphe hotel in Paris back in June, using his HHonors points, and selected a special room on the executive floor with two queen-size beds.
The European Union has some of the toughest passenger rights laws on the books. But is Virgin Atlantic thumbing its nose at the rules? EU Rule 261 says delayed passengers must be compensated a minimum of €250, but it recently offered a passenger just 5,000 miles when it canceled a flight.