Even though Sylvia Gordon’s recent flight from San Jose, Costa Rica, to Washington, left on time, she wasn’t on it. It wasn’t her choice. Continue reading…
At the Players Cafe in Liberia, Costa Rica, Marc Anderson had to fork over a bundle when he bought breakfast at the airport. His order consisted of four coffees, two orange juices, one bottled water, one bagel, two English muffin sandwiches, and one Denver omelette.
The cost? $92.84.
Starr Boyle assumed her vacation rental in Costa Rica would be safe, dry and insect-free.
Teri Rustmann’s Living Social voucher for a Caribbean vacation isn’t worth the money it’s printed on — or so he thinks. Why won’t the company refund it?
Question: I’m writing to you in the hope that you can help resolve a dispute I am having with Living Social. I don’t know where else to turn.
I purchased two Living Social vouchers for a Costa Rica trip, for $1,799 each. According to the advertisement, the voucher represented a 40 percent savings over the regular price of the trip. I purchased the vouchers specifically and solely because they represented a significant savings, as stated in the voucher.
Question: I recently booked a retreat to Costa Rica through a yoga studio in New York. Just before I was supposed to leave, I was admitted to the emergency room and had to cancel my trip.
Answer: It sounds as if Apple could have done more to save your honeymoon. But let’s take a closer look at the facts.
Delta canceled your flight, not Apple. So in a sense, Apple was right: You would have to talk with the airline about rescheduling your flight. At the same time, Apple advertises a “beginning-to-end” vacation experience, which includes employees greeting you at your departure airport and meeting you when you arrive.
Whose responsibility is your travel-related paperwork, like visas and vaccinations? If you said “mine” — you’re right.
If you hesitated before saying “mine” then meet Cathy Pace, whose sad story about a Costa Rica vacation will certainly make you double check your paperwork before you leave for the airport.
In January, we went on a trip to Peru with the intent to continue on to Costa Rica. When we arrived at the airport in Lima we were informed by our airline, Taca, that there was an agreement between the government of Peru and Costa Rica that no one could enter Costa Rica from Peru without a yellow fever vaccination.
We had no idea, and our travel agent had researched all restrictions beforehand, and there were no published restrictions. We were not allowed to go to Costa Rica and upon our return we confirmed that not even the official Costa Rican Embassy Web site had this information listed. We had no way of knowing!
Pace wanted a refund on her $760 deposit at the Playa Nicuesa Rainforest Lodge.
The Lodge refuses to refund our deposit. While we understand the operating procedures of hotels, this was not information that was published and we had no way of knowing. Do you think we are entitled to our deposit?
The yellow fever vaccination requirements are listed on the Centers for Disease Control site. They are also prominently displayed on the Costa Rican embassy’s Web site. Pace’s travel agent should have known about that.
But more importantly, you should never rely on anything other than an official government source — not an airline, not a cruise line, not a travel agency — when obtaining proper travel documents.
Securing the proper paperwork is your responsibility, and yours alone.