CONTRACT

Help, I’ve reached a dead end with my Verizon iPhone

iphoneQuestion: I’m at a dead end and feel I have been tossed aside by the corporate giant that is Verizon in hopes that I will just become mute and complacent. I will not!

I have been a Verizon customer for approximately 10 years. For the past two years, I have had an iPhone that uses their 3g network for data. My relationship with Verizon was fine up until this point.

The area in which I live is highly seasonal and the population grows by 3.5 million in the summer months. Verizon’s 3g network can not handle this and I do not get data coverage from Friday nights until Monday morning all summer long. This issue is even prevalent in the off season when there are a lot of people around (malls at the holiday, etc.). However, I test my phone next to someone with another carrier and their phones work fine, no matter where.
[continue]


68 comments

Why won’t Global Personal Services cancel my contract?

hawaiiQuestion: We recently signed up for a membership with Global Personal Services (GPS), a company that offers travel concierge services and access to travel discounts. We paid $4,590 to join plus a $19.95 a month maintenance fee automatically collected from a checking account. We thought it was just the perfect time for us to enjoy our future plans traveling since I retired from work last year.

We were looking forward to our plan trips to Asia and Europe this year. In fact, the day after we became members I called and asked for a price quote vacation package to Hawaii in November. Our son lives in Honolulu.
[continue]


88 comments

Is DirecTV guilty of “false advertising”?

andrea crisante/Shutterstock
Question: We recently ordered DirectTV service based on information received from the company’s sales team that turned out to be wrong. We think DirecTV is guilty of false advertising.

A representative told us our reception would be good, if not better, than Comcast Cable. This is not true. We had Comcast before we got DirectTV, so we know this for sure. We have a high-end television for which we paid $5,000. Our picture quality was greatly reduced with DirectTV.

I was also told we would have all the same HD channels I had with cable. Not true. We couldn’t get certain channels, including WCCO.
[continue]


59 comments

Help! T-Mobile wants to charge a $200 cancellation fee

Question: I recently canceled my T-Mobile contract due to lack of coverage in my home neighborhood. I have tried to resolve the issue many times.

The first three or four customer support representatives told me that I was in an excellent service area and that the problem was T-Mobile’s and would be fixed within 72 hours. I called back after 72 hours and escalated the request to a manager, who told me that I was in a very low coverage area and that the only resolution to the problem would be for T-Mobile to build more towers. As you can imagine, this was very frustrating.
[continue]


55 comments

Ship of fine print: 7 clauses to beware of in your cruise contract

If you ever want to feel confused, outraged and powerless all at the same time, just read your cruise line’s ticket contract.

Carrie Streahle didn’t know what was in hers until her cruise arrived late in Houston, and she had to pay an extra $1,900 in airfares and accommodations to get home. She contacted Carnival, asking for reimbursement.

“Carnival’s first response was that we didn’t have travel insurance,” she says. She protested. The cruise line responded again, this time blaming Mother Nature. “They said they can’t control the weather,” she says.
[continue]


18 comments