Yan Qi wants to get out of her DirecTV contract — a contract she says she didn’t knowingly sign. Is there any hope for waiving its $380 early cancellation fee?
Question: I’ve been a DirecTV subscriber since October 2011. When we recently moved, a technician was unable to install DirecTV because of the trees around the house. He told us to call and cancel the account.
When we called, an agent told us our two-year contract hadn’t expired yet. She wanted us to still keep the original contract and schedule an advanced technician to install our service. We agreed, and the technician installed our new service.
A few months later, I called to cancel my DirecTV service because I was unhappy with its reduced Chinese programs. DirecTV charged me $380 for cancellation fees.