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I probably can’t help these customers, but should I still try?

If you knew you were a consumer advocate but knew you probably couldn’t help a consumer, what would you say? […]

You call this consumer advocacy?

"Do you ever strike out?” readers of my syndicated newspaper column often ask me. They see my Q&A feature in their travel section, and every week the good guys win.

FAA bill offers a mixed bag for air travelers

It looks as if the Federal Aviation Administration reauthorization bill can fly, after all.

Are consumer advocates an endangered species?

These are hard times for consumer advocates.
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