Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”
When Lefteris Michailidis didn't get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn't accepted.
One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.
Here's a common problem for travelers who book a hotel room online: Once they "confirm" their accommodations with a credit card, the hotel doesn't assign a room, leaving them wondering if they'll have a place to stay.
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn't the kind of confirmation she expected.