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What to do when your airline offends you

Nothing could have prepared Jeff White for the shock he got after printing his boarding pass for a recent Delta Air Lines flight from Pensacola, Fla., to Albany, N.Y., by way of Atlanta. Right there, next to his name, was a confirmation code that proclaimed: “H8GAYS.”

When is a confirmation actually confirmed?

When Lefteris Michailidis didn't get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn't accepted.

So you have a screen shot of your Expedia booking — so what?

One of the cardinal rules of getting better customer service is keeping meticulous records. When you’re booking online, a screen shot of the purchase is your trump card.

“I am jaw-droppingly amazed at the lack of customer service”

Here's a common problem for travelers who book a hotel room online: Once they "confirm" their accommodations with a credit card, the hotel doesn't assign a room, leaving them wondering if they'll have a place to stay.

Here’s a receipt for your airline ticket (PS, you don’t have a ticket)

Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation. But it wasn't the kind of confirmation she expected.
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