When Lefteris Michailidis didn’t get a confirmation email from Priceline for a recent three-night hotel stay in London, he thought his bid wasn’t accepted.
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When is a confirmation actually confirmed?
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CONFIRMATION
83 comments
So you have a screen shot of your Expedia booking — so what?
Paul Towse thought he had that trump card when his Expedia UK reservation didn’t turn out as expected. Back in January, he booked a flight between San Francisco and Las Vegas on flights offered by US Airways and operated by United Airlines.
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153 comments
“I am jaw-droppingly amazed at the lack of customer service”
Here’s a common problem for travelers who book a hotel room online: Once they “confirm” their accommodations with a credit card, the hotel doesn’t assign a room, leaving them wondering if they’ll have a place to stay.
My standard advice to homeless guests is: Don’t worry, you’ll have a room. And they always do.
But Robin Ross needed more than verbal assurances for an upcoming stay at the Signature at MGM Grand, a condo-hotel she’d booked through a discount luxury booking service called Blue Chip Vegas. In an email to Ross, Blue Chip had promised a “PH level corner unit one-bedroom suite” at $199 a night, not including the extras that Vegas hotels like to throw in, like daily resort fees, and taxes.
But in subsequent messages, after Ross plunked down a $499 deposit, Blue Chip Vegas seemed to waver.
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14 comments
Here’s a receipt for your airline ticket (PS, you don’t have a ticket)
Doris Weller booked a set of roundtrip tickets from Wichita, Kan., to Houston on AirTran recently. Her husband, Lawrence, needed to be in Houston for an important medical treatment. The airline sent her a confirmation.
But it wasn’t the kind of confirmation she expected. On closer examination — which, unfortunately, didn’t happen until the couple arrived at the airport — it became clear that AirTran had sent her a notice that her credit card had been declined.
Result: the Wellers had to buy another set of tickets for $1,588.
Should AirTran refund the difference between the original tickets and the higher, walk-up fare?
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