Air travel can be a humiliating, dehumanizing and even torturous experience — at least according to my e-mail inbox.
Do you have the right to room on a plane?
If you answered “no,” you’re probably with the majority of American travelers. After all, airlines are private companies, and you always have the option of paying more for an upgraded seat, don’t you?
Sometimes, airlines reveal their true feelings about you with a simple word or phrase.
They played by the rules, and lost. Now they want my help in righting a wrong.
“There were several events that made the trip less than enjoyable,” says Rod Mourant. “From our perspective, the most irritating were Delta’s attitude and their baggage policy. Through actual experience, we found out that Delta’s carry-on and checked baggage policies are a joke.”
If you fly, chances are you have a story to tell about an uncomfortable airline seat.
Vicki Morwitz does. Hers involves a long-haul plane trip, a minuscule economy-class enclosure and a circuitous routing that deposited her at her destination feeling exhausted and irritated.
So when a friend invited her to test a new online booking site that evaluates airline seats for their comfort, she had to try it. “I care about fares,” says Morwitz, a business professor who lives in New York. “But I also care a lot about the travel experience.”