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Help, my hotel just turned into a Comfort Inn – now what?

When a hotel changes its name, what happens to your reservation? That’s not a theoretical question for Tami Pope, who […]

They didn’t have the accessible room I reserved — what am I owed?

Some hotel amenities aren't that important. Some are.

What are we owed for two “horrible, stinky nights” in a hotel?

Erika Spott is a card-carrying member of Choice Hotels' loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.

Can this trip be saved? Bedbugs in my hotel room (and bad service — really bad service)

"I am writing to describe the most horrible hotel stay I have ever endured in any hotel in my life,” the note began.

Should I delete my customer service blog?

Alistair Young had a problem. He booked a room through the Comfort Inn site and paid $225, but then found the same room elsewhere online for just $174.
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