Some hotel amenities aren't that important. Some are.
Erika Spott is a card-carrying member of Choice Hotels' loyalty program, and she gives the hotel chain her business because she can always count on getting clean, reasonably-priced room.
"I am writing to describe the most horrible hotel stay I have ever endured in any hotel in my life,” the note began.
Alistair Young had a problem. He booked a room through the Comfort Inn site and paid $225, but then found the same room elsewhere online for just $174.