Is Greyhound leaving passengers out in the cold?

Eugene Sergeev / Shutterstock.com
Eugene Sergeev / Shutterstock.com
The temperature outside the Des Moines Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10 other passengers so that they could wait for a connecting motorcoach, knowing that it would be an hour before the terminal would open, didn’t seem to care.

“He had absolutely no sympathy at all,” says Singh, a documentary filmmaker who lives in Bloomington, Ill. “He was completely apathetic.”

Singh’s experience offers a glimpse into a corner of the travel industry that receives practically no coverage or concern from the travel media: the conditions faced by hundreds of thousands of people who travel by bus.
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An uncomfortable night at the Comfort Suites

1-hospital bedHow do you say “I’m sorry” for a really bad hotel stay?

That probably depends on how bad “bad” is, right? Well, here’s what happened when Tracy Hart checked into a Comfort Inn in Fairfield, NJ, recently.

Before I get to her story, I should probably say that she’s one of the hotel chain’s better customers. She carries a Choice Privileges credit card and “often” stays in its hotels when traveling on business or driving from Pennsylvania to Florida, where she has a vacation home. In other words, she knows this hotel chain really well.
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