When Eric Crusius boarded his recent American Airlines flight from Washington to Dallas, the air conditioning was powered down and the cabin started to heat up quickly, just as you might expect an aluminum tube to do under the heat of the late summer sun.
The temperature outside the Des Moines Greyhound bus terminal on a February morning fell to a dangerously frigid 17 degrees below zero. But the bus driver who dropped off Ankur Singh and 10 other passengers so that they could wait for a connecting motorcoach, knowing that it would be an hour before the terminal would open, didn’t seem to care.
“He had absolutely no sympathy at all,” says Singh, a documentary filmmaker who lives in Bloomington, Ill. “He was completely apathetic.”
Singh’s experience offers a glimpse into a corner of the travel industry that receives practically no coverage or concern from the travel media: the conditions faced by hundreds of thousands of people who travel by bus. Continue reading…