Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
The problem isn’t that customers are offered lower fares in exchange for joining the club ($59.95 a year) but that they’re automatically renewed, as per the club’s terms. That’s often a surprise, and it seems to be a scam, at least to some customers. Even scammier: Spirit is reluctant to refund the autorenewed $59.99, even though the customer no longer wants to be part of the club.
Rules, says Spirit, are rules.
Meet Judi Breinin, one of the club’s “victims.” Rather than narrating her story, I’ll just replay the correspondence between her and Spirit.