Depending on your perspective, this is either a story about a really annoying customer, or a business that’s scamming consumers. Let’s hear both sides before deciding.
Bryan Perilman shoulda known better.
He and his wife were flying from Fort Lauderdale to New York this summer on Spirit Airlines, but the their flight was canceled because of mechanical problems. When a representative offered to fly the couple on Delta Air Lines if they accepted a voucher, he should have known to ask: Is there a catch?
“A Spirit representative offered us two free round trips each,” says Perilman. “More than fair, we thought.”
But they thought wrong.
No American airline thinks of its customers in quite the same way Spirit Airlines does. And the feeling is mutual, as far as many of its passengers are concerned.
If you have any doubts, look no further than last week’s tasteless Anthony Weiner promotion. Seriously, folks. You can’t make this stuff up.
Or, for a more G-Rated discussion, consider what happened to Catherine Migliano when she tried to cancel her $9 Fare Club membership recently. The carrier’s corporate intransigence may have opened the entire airline industry to millions of dollars in damage claims.
Spirit’s “club” offers access to lower fares and discounts, but it is also — and this is clearly disclosed on the airline’s site — a self-renewing membership. It’s a never-ending source of complaints, for a variety of reasons.
Even though having the words “cruise” and “club” in a single sentence are probably enough to make some of you scream “scam!” this one is may be different.
We’ve talked about vacation club scams in the past — and I’m on record as saying I’ve never run across a legitimate travel club — but what happens to the folks who plunk down thousands of dollars for a membership?
Well, meet Cheryl and Don Harvey, who were vacationing in Branson, Mo., with friends last March when they were approached by a salesman for a company called Travel To Go.