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    “It’s amazing to me that Enterprise can get away with this”

“It’s amazing to me that Enterprise can get away with this”

You’ve probably heard Karen Moyer’s story before.

A long, strange car rental damage claim

After the tire on her rental car blows out, Mary Carol Rose gets a bill from Hertz. But should she […]

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    Is Enterprise trying to “scam” her for damage she didn’t do?

Is Enterprise trying to “scam” her for damage she didn’t do?

Cases like Amanda Chambers’ are never easy.

Travelers feel the pressure to act now

No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans […]

Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.

A mostly true fish story with a truly unfortunate ending

Michael Patterson's fish story is true. At least that what he says.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?