You’ve probably heard Karen Moyer’s story before.
After the tire on her rental car blows out, Mary Carol Rose gets a bill from Hertz. But should she […]
Cases like Amanda Chambers’ are never easy.
No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans […]
In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.
Michael Patterson's fish story is true. At least that what he says.
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?