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Does insurance cover my frequent flier miles?

After a medical emergency, James Wright uses frequent flier miles to pay for a return flight to the United States […]

Is this car rental damage claim for real?

Brendon Taketa is broadsided by a damage claim two months after he returns his rental. Is the bill legit?

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    “It’s amazing to me that Enterprise can get away with this”

“It’s amazing to me that Enterprise can get away with this”

You’ve probably heard Karen Moyer’s story before.

A long, strange car rental damage claim

After the tire on her rental car blows out, Mary Carol Rose gets a bill from Hertz. But should she […]

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    Is Enterprise trying to “scam” her for damage she didn’t do?

Is Enterprise trying to “scam” her for damage she didn’t do?

Cases like Amanda Chambers’ are never easy.

Travelers feel the pressure to act now

No one seems to know how the TV in Room 1018 of the Wyndham Avenue Plaza Resort in New Orleans […]

Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.
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