Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.

A mostly true fish story with a truly unfortunate ending

Michael Patterson's fish story is true. At least that what he says.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

Kicked off my cruise for getting sick

Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?

I rented a damaged car from Dollar — why should I have to pay?

William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can't prove he did it. Should he pay, anyway?

Payless denies car rental damage appeal, but did this driver give in too soon?

Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.

Is the car rental industry’s damage claims process fair to travelers?

Always, always, always take pictures of your rental car.