In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.
Michael Patterson's fish story is true. At least that what he says.
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
Shortly before her cruise to Mexico sets sail, Regina Hatfield and her family are ushered off the ship. The reason? She’s experiencing sharp pains in her kidney. Now her cruise line wants to keep her money. Is it allowed to do that?
William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can't prove he did it. Should he pay, anyway?
Payless wanted Shannon Lewis to pay up after it claimed she damaged one of its rental cars in Las Vegas.
Always, always, always take pictures of your rental car.