CELEBRITY

What am I owed for a virus-stricken cruise?

Max and Jan Sherman say they had a “terrible” experience on what should have been an amazing cruise of Australia and New Zealand on the Celebrity Solstice last year. The cruise line promised to compensate them for their trouble, but so far it hasn’t.
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Can I write a happy ending to this Celebrity horror story?

Oleksandr/Shutterstock
Oleksandr/Shutterstock
If they gave an award for the longest complaint letter, then Cornelia Stumpf’s missive to Celebrity Cruises would definitely be a leading candidate.

At 3,661 words, it is an epic-length tale of a vacation gone wrong — a tale to which Stumpf would like me to help her write a happy ending.

Today, I’m moving my Tuesday feature “Can This Trip Be Saved” to Monday, and there’s no better case to start it off with than Stumpf’s.

To her credit, she didn’t bury the lede.
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My cruise ship broke down and left me high and dry

Ritu Manoj Jethani / Shutterstock.com
Ritu Manoj Jethani / Shutterstock.com
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.

Well, one of them was Kauffman’s.

Cruise lines like Celebrity have a customer-service protocol that they follow in the event of a cancellation. While these standards address almost every vacation, there is no one-size-fits-all fix. Someone inevitably feels they’ve been short-changed, and that’s why Kauffman contacted me.
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Am I being scammed by Celebrity Cruises?

Did the Summit just scam this passenger? / Photo by mag 3737 - FlickrDarryl and Carolyn Sigel believe they were scammed by their cruise line. After you read about what happened to them on the Celebrity Summit, you might agree with them.

Even Celebrity, it seems, sides with them, to a point: It’s offered $200 vouchers for what happened to them. Is that enough?
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Did I forget to mention I was born in Canada?

Harry Kopy has a secret.

You can’t tell by looking at him, or even by talking to him, but if spend a little time with him, you’ll know that although he’s a U.S. citizen, he was born in Canada.

OK, maybe it’s not a secret — but it was an important detail when he booked his recent Celebrity cruise to Jamaica and the Cayman Islands.
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