Before I get into today's post, a word or two about On Your Side. A few readers have concluded that this is a travel site -- and with good reason. After all, the wiki only contains the names and numbers of travel companies.
P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he's renting a car, and knows what to expect. Or at least, he thought he did.