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New on the wiki: hotel industry contacts

Before I get into today's post, a word or two about On Your Side. A few readers have concluded that this is a travel site -- and with good reason. After all, the wiki only contains the names and numbers of travel companies.

Are car rental companies downgrading their categories to rev up revenues?

P.J. Zornosa is a longtime Alamo Rent a Car customer. He knows what to ask for when he's renting a car, and knows what to expect. Or at least, he thought he did.