Carnival

“We paid for a seven-night cruise and only got six”

Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.

“We paid for a seven-night cruise,” says Rina Subhani. “We got only six nights.”
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Yuck! Carnival served me dinner with a side order of chewing gum

Maybe I should have had the mashed potatoes instead?
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.

“I did not recognize it at first,” she says. “I thought it was food.”

It wasn’t. It was chewing gum. Used chewing gum.
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Their passports sailed to the Bahamas, but they didn’t

Anne Newman’s holiday cruise from Baltimore to the Bahamas on the Carnival Pride got off to the worst start possible when two members of her party — her brother and father — were left standing at the dock because of a paperwork problem.

No, they didn’t bring the wrong birth certificate. Instead, they had inadvertently packed their travel documents in their bags and checked them.

Newman wants to be compensated for their denied boarding, and she wants me to help her.
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Smoked out of my suite on the Carnival Miracle

Andrew Besterman’s eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine. For the duration of the journey, he was annoyed by the odor of cigarette smoke which seeped into his mini-suite from the cabin next door.

“Every time the passengers in the next stateroom lit up their cigarettes the smoke came into our room,” he says. “Since our bed shared a common wall, we could tell exactly when our neighbors smoked.”

A few days after his cruise, Carnival tightened its smoking policy, banning smoking in all staterooms. But alas, not in time for his vacation.
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Carnival kicks mother and son off Christmas cruise

This is Rebecca Dickerson and her son, Jordan. A few days ago, they were cruising to the Bahamas on the Carnival Fascination. But last week, they were removed from the ship in a “shocking” turn of events, according to Rebecca Dickerson.

Their nightmare began shortly after boarding the vessel on Dec. 10 in Jacksonville, Fla. On the first day, Dickerson reports that her room was burglarized.
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Can this trip be saved? “This was the worst vacation any of us have ever taken”

Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”

Companies almost never respond to laundry lists, because they look like pointless rants. (I always advise picking the most egregious offense, and focusing on it.)

But then I read Kapla’s litany of complaints against Carnival. And I understood why she couldn’t decide which part of her cruise was the worst. The whole thing was bad.

“This was the worst vacation any of us have ever taken,” she told me. “I have been on several cruises on Carnival and other lines, as have the others in our party, and none of us have ever seen something like this.”

What was so bad about it?
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