Yuck! Carnival served me dinner with a side order of chewing gum

Maybe I should have had the mashed potatoes instead?
When Marilyn Sweeney bit into a serving of sweet potato casserole during her seven-day Eastern Caribbean cruise on the Carnival Valor she tasted something unusual. It was rubbery, with a faint mint flavor.

“I did not recognize it at first,” she says. “I thought it was food.”

It wasn’t. It was chewing gum. Used chewing gum.
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Their passports sailed to the Bahamas, but they didn’t

Anne Newman’s holiday cruise from Baltimore to the Bahamas on the Carnival Pride got off to the worst start possible when two members of her party — her brother and father — were left standing at the dock because of a paperwork problem.

No, they didn’t bring the wrong birth certificate. Instead, they had inadvertently packed their travel documents in their bags and checked them.

Newman wants to be compensated for their denied boarding, and she wants me to help her.
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Smoked out of my suite on the Carnival Miracle

Andrew Besterman’s eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine. For the duration of the journey, he was annoyed by the odor of cigarette smoke which seeped into his mini-suite from the cabin next door.

“Every time the passengers in the next stateroom lit up their cigarettes the smoke came into our room,” he says. “Since our bed shared a common wall, we could tell exactly when our neighbors smoked.”

A few days after his cruise, Carnival tightened its smoking policy, banning smoking in all staterooms. But alas, not in time for his vacation.
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Carnival kicks mother and son off Christmas cruise

This is Rebecca Dickerson and her son, Jordan. A few days ago, they were cruising to the Bahamas on the Carnival Fascination. But last week, they were removed from the ship in a “shocking” turn of events, according to Rebecca Dickerson.

Their nightmare began shortly after boarding the vessel on Dec. 10 in Jacksonville, Fla. On the first day, Dickerson reports that her room was burglarized.
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Can this trip be saved? “This was the worst vacation any of us have ever taken”

Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”

Companies almost never respond to laundry lists, because they look like pointless rants. (I always advise picking the most egregious offense, and focusing on it.)

But then I read Kapla’s litany of complaints against Carnival. And I understood why she couldn’t decide which part of her cruise was the worst. The whole thing was bad.

“This was the worst vacation any of us have ever taken,” she told me. “I have been on several cruises on Carnival and other lines, as have the others in our party, and none of us have ever seen something like this.”

What was so bad about it?
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The Travel Troubleshooter: My fiancé walked out on me — can I get a refund for my cruise?

Question: I was supposed to be going on a cruise for my honeymoon. Then my fiancé — make that my former fiancé — walked out on me. I came home to the house that we both owned together to find all of his stuff gone and a letter not explaining anything except that he didn’t want to get married.

The reason I am writing is that I called Carnival to cancel the cruise and was told that even considering the circumstances, I can’t get any money back, except taxes. Can you please help me with this? — Jennifer Tomes, San Antonio, Texas

Answer: I’m sorry this happened to you. On top of the pain of having your fiancé walk out on you just before your wedding day, you shouldn’t have to worry about losing your honeymoon.
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The Travel Troubleshooter: Can this cruise be salvaged?

Question: We need your help with a Carnival cruise that went nowhere. Earlier this year, we booked a Western Caribbean cruise directly through Carnival, including airfare and shore excursions.

On the day we were supposed to travel, our nightmare began. Our plane was delayed because of mechanical problems. So was the next flight. We missed the boat in Miami.

We wanted to reschedule the cruise, but Carnival suggested that we catch up with the ship in the Cayman Islands. We had to pay for new tickets to the Caymans. But when we arrived in Miami, a Carnival representative asked us for passports — and we only had passport cards.

We had to turn back to Cleveland. There were more mechanical delays. We made a claim with our travel insurance, but were only reimbursed $500 per person. Carnival says they should be able to give us something for the missed cruise but said we first had to fill out the insurance claim.

We booked the cruise, shore excursions, balcony upgrade and the missed flight all through Carnival. We want a vacation and we don’t have the money because Carnival is holding us hostage. Could you help us? — Denise Frantz, Cleveland

Answer: This cruise just wasn’t meant to be. But it might have been — if you’d gotten a passport instead of a passport card.
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