“Apparently with Carnival, the passenger does not always come first”

carnival destinyKristen Hernandez thought she’d found a bargain on the Carnival Breeze next month. Or, to be more precise, she thought her travel agent had found one.

She booked two separate balcony cabins for her 8-night Eastern Caribbean cruise for $3,440 each.

Turns out she and her travel agent were wrong.

“After researching the Internet, we found out that Carnival Cruise Lines had slashed the prices due to the fact of the many mishaps,” she says. “Yesterday I went online on the Carnival website and found out that the balcony cabins are now selling for $2,319. That is a difference of over $1,100 per cabin.”
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Kicked off my cruise for getting sick

carnival ecstasyQuestion: We were recently scheduled to sail on a seven-day Carnival cruise to Mexico. A few minutes after we boarded in Long Beach, Calif., I had horrible kidney pains. I couldn’t walk, and felt as if I was going to pass out.

My husband immediately took me to the medical doctor on board. He performed an ultrasound and I asked for something for the pain. All of a sudden he said you need to get off the ship because you have a kidney infection. Within two minutes we had three Carnival employees rushing us to get our bags and they escorted us off the ship.

All the while, I could barely walk. One of the employees told me not to worry, that I could cruise at a “later date.” Everything happened so fast. I was never given a choice of whether to stay on board or not.
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Did Carnival do enough for these Destiny passengers?

gary yim / Shutterstock.com
gary yim / Shutterstock.com

Frank and Lucy Pirri are unhappy with their cruise on the Carnival Destiny, and they’re even more unhappy with how the cruise line responded to their complaint.

Sound familiar? Given Carnival’s recent Triumph troubles, it probably does.

But this wasn’t a short island-hopper with a bad ending. We’re talking 18 days in Europe, which was “poorly planned and poorly executed” from start to finish, says Frank Pirri.

How so? Let’s count the ways. (Warning: laundry list ahead.)
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What to expect if you’re expecting to cruise

Bryan and Fola Nelson were excited about their upcoming five-night Bahamas cruise on the Carnival Fascination. It was to be their last vacation before the birth of their first child.

Then, not long before their scheduled departure, Carnival delivered some bad news: Not only would Fola Nelson be denied boarding, but the cruise line would also pocket her entire fare, minus port taxes.
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The ship sailed, but they didn’t

At the dock without my glasses. / Photo by bimiers – Flickr Creative Commons.
When Antonia Giannasca called Carnival Cruise Lines this year to book a vacation to Mexico for her extended family, the sales representative assured her that she had all the travel documents necessary to board the ship.
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“We paid for a seven-night cruise and only got six”

Rina and Hasan Subhani disembarked from their cruise on the Carnival Glory with a sinking feeling. Along with a litany of complaints, one rises above the rest: The couple feels they were cheated from a day of their vacation.

“We paid for a seven-night cruise,” says Rina Subhani. “We got only six nights.”
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