Richard Barnes wishes he hadn't rented the car.
What if they had to give it all back?
After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn't get a bill for the damage.
If you're tired of technology being used against you -- and how can you not be after the the latest NSA spying allegations -- then you'll probably appreciate this man-bites-dog story.
Don't lose it this summer. At least not the way Jennifer and Pat Mangold did when they stayed in the Florida Keys last August.
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In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.