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In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.
What’s your favorite car rental company? This week, I’m resuming my Elliott’s List feature by asking you to vote on […]
When Michael Kestan rented a car in Israel through Expedia, he went through all the steps necessary to ensure he […]
Ric Vesely knows about the car rental industry's double standards. When he returned his Dollar Rent a Car vehicle in Minneapolis recently, an employee asked him a strange question: Did he have a receipt for his gasoline purchase?
Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him.
The car rental industry is in trouble. And this time, it can't be fixed by quietly settling out of court with their customers or lobbying a few state lawmakers.