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They underestimated us – their mistake!

Richard Barnes wishes he hadn't rented the car.

You deserve a refund for those junk fees

What if they had to give it all back?

Losing it over car rental “loss of use”

After Ben Harris dropped off his Mazda 3 rental at the airport in Maui last December, a Hertz agent pointed to some scuffed paint on the underside of the front bumper. Although the employee asked Harris to fill out an incident report, he assured Harris that it was just a formality, and that he wouldn't get a bill for the damage.

Can technology help you turn the tables on your car rental company?

If you're tired of technology being used against you -- and how can you not be after the the latest NSA spying allegations -- then you'll probably appreciate this man-bites-dog story.

Here are a few insider tips for finding what you lost this summer

Don't lose it this summer. At least not the way Jennifer and Pat Mangold did when they stayed in the Florida Keys last August.

Wrong time, wrong place? Costly rental car mistakes

The Scan is a synopsis of news you can’t miss. Get it delivered to your “in” box by signing up […]

Why you should never walk away from a hit-and-run in your rental

In an ideal world, every customer-service problem would solve itself. Thanks to Punit Joshi, we're one story closer to that world, in a small way.
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