The smarter consumer: When to sue a company — and when to shame it

Don’t have a tantrum.

You might feel like it after a company says “no” to your polite email asking for a refund, product replacement or an extension on your warranty. But you should understand that “no” is often a default answer, a kneejerk response to a customer question.

Yes, even on the third or fourth try. Even after you’ve filed a credit-card dispute – and lost.
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“No text message or phone call is worth the risk”

“No text message or phone call is worth the risk”

On a late winter afternoon, I was run off the New Jersey Turnpike by a delivery truck whose driver was talking on a cell phone.

No one was seriously injured in the collision, but I’ll never forget the loud “pop” of metal against glass and seeing the truck flip over and grind to a halt in a shower of sparks next to my badly-dented car.

When it happened 17 years ago, there were no laws against talking on a cellphone and driving. But thanks in no small part to a consumer-friendly Transportation Department — the most consumer-friendly ever, perhaps — there are. The latest is a proposed new safety regulation that would prohibit interstate commercial truck and bus drivers from using hand-held cell phones while operating a commercial motor vehicle.
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