The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.
Kimberly O'Connell’s mother died two years ago, and not a day goes by that she doesn't think of her. That’s because Chase calls her phone with an automatic account notification for her deceased mother. At 4 a.m. Can’t they make the daily calls stop?
As some of you may have noticed, I’ve been on the road a lot lately. I’m traveling across the country […]
Margery Wilson loves her Dell laptop computer. But she has just one complaint.
It happened again last week. My superfast 10Mbps Internet connection died. It had flickered on and off for weeks, ever since upgrading from a 5Mbps account.
Spam calls are out of control. I just received two unsolicited calls within two minutes. Two minutes!
There's a reason I advise customers to stay off the phone when they have a problem with a company: If someone says something to you on the line, how do you prove it?