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I didn’t have a ticket, but Budget charged me anyway

I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]

Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

“What should I have done in this situation?”

The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

The rate error story that got away — in a big way

Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]

Oh no, Budget had second thoughts about my discount

Brandon Chase's car rental company says it's made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?

Could the Canadian car rental scandal spread?

Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him.