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Did Budget send me the wrong damage claim?

Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.

Did she wait too long to file a damage claim?

Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?

“What should I have done in this situation?”

The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.

The rate error story that got away — in a big way

Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]

Oh no, Budget had second thoughts about my discount

Brandon Chase's car rental company says it's made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?

Could the Canadian car rental scandal spread?

Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him.

The car rental industry’s day of reckoning may be close

The car rental industry is in trouble. And this time, it can't be fixed by quietly settling out of court with their customers or lobbying a few state lawmakers.