I’m excited to bring back a weekly feature that probably belongs on every consumer advocacy site: “Is this a scam?” […]
Budget wants Guilhem Ibos to pay $3,000 for damage to his rental car. But wait! Is that Ibos' rental car in the photo? No, it isn't.
Susan Young has waited too long to file a damage claim with here credit card company. But it’s not her fault – a car rental contract employee told her to do it. Who’s responsible?
The car rental insurance scam is a fairly well-known "gotcha" for international renters, and it's a trap Doreen Murphy believes she walked right into when she rented a car from Budget in Northern Ireland recently.
Anyone who reads this site probably knows my position on rate errors, which is to say I think it’s wrong […]
Brandon Chase's car rental company says it's made a mistake on his bill, and reverses a discount long after his rental. Is it allowed to do that? And what are his rights?
Something about the $667 repair bill that Enterprise Rent-a-Car recently sent Jerry Bitting looked suspicious to him.