Dish doesn’t work even after “re-education” visit

Arogant/Shutterstock
Arogant/Shutterstock
Her mother’s Dish TV service doesn’t work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia’s mother have no choice but to pay up?

Question: I’m writing on behalf of my mother back in the States, who has a problem with Dish TV. Her service was installed a few weeks ago, but has been faulty since day one. She’s never had a full day of Dish.

The service freezes, the remote control won’t change channels. It’s the same issue every day.

On the first day when I was visiting her from the U.K., I made three late-night phone calls from my mother’s home to Dish after the remote started to freeze. A phone technician started to troubleshoot. We reset the remote three times, but nothing worked. A technician came to her home, but the problems continued.

Dish ordered a new box, which my 80-year-old mother had to install herself. She had to ask one of my friends to help her,since I had returned to Europe. The new receiver box didn’t work. The TV works for a while and then the remote freezes.

Last night, I spoke with the customer service center supervisor and she said if there are three visits for the same problem, my mother would be released from her contract. Problem is, one of the visits was cleverly labeled a customer “re-education” visit, so Dish won’t release my mother from her contract and insists on charging her a $500 early termination fee.
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What can a broken toilet teach you about customer service?

Sima/Shutterstock
Sima/Shutterstock

When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was met with an unpleasant but fixable problem: a broken toilet.

Fernandez, a purchasing agent for a flooring company in Sanford, Fla., was in town for the weekend to visit her son, a cadet at the Air Force Academy, and knowing she’d be leaving soon to see him, she decided to give Microtel a chance to repair the bathroom fixture.

It didn’t.

“We came back Friday evening and the toilet was not fixed,” she remembers. “So my young adult children had to come to my room and also use the lobby bathroom.”
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Mom’s Element doesn’t work — can you help her?

Ensuper/Shutterstock
Ensuper/Shutterstock
Question: My mother recently purchased an Element flatscreen TV at Wal-Mart, along with a two-year extended warranty. I came to visit and noticed lines going up and down in the center of the television. Mom never noticed them because she is 83.

I immediately called the Element TV service telephone number where they gave me a report number and asked me to send to them photos of the lines in the TV. I sent the information and a representative called my mother and told her the TV was defective.

Element wanted her to ship the TV to them but first to give them a credit card with $300 approval to ship us a TV and then we ship them the defective TV. Element would in turn send us a new TV.
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Do I really have to pay for this broken windshield?

1-IMAG0070Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car.

He’d rented a Ford Taurus in San Antonio. It wasn’t in the best shape, with 50,000 miles and a coat of grime on it, but it ran just fine.

“I drove the car two hours west, to a small town called Sonora, and stayed the night in a motel,” he says. “The next morning, I walked out to the car and got in, followed by my mom. As she closed her door, the rear window cracked, and fell into the car.”

The result? Well, see for yourself. The image above was taken right after the incident.
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Help! Airline broke my wheelchair and ruined Hawaii vacation

The road to Hana in Maui. / Photo by Ying Hai - Flickr
It was supposed to be a vacation of a lifetime for Jane Gray — a trip from Southwest England, where she lives, to Maui.

But it ended in disaster when Alaska Airlines damaged her wheelchair on a connecting flight between California and Hawaii. And even though Alaska repaired her wheelchair and offered a flight voucher and eventually, cash compensation, it’s not enough. She wants my help.
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