Dish doesn’t work even after “re-education” visit

Her mother's Dish TV service doesn't work despite repeated calls to the company. But now it refuses to waive her early termination fee. Does Denise Omelia's mother have no choice but to pay up?

What can a broken toilet teach you about customer service?

When Tanya Fernandez checked into room 323 at the Microtel Inn & Suites in Colorado Springs, Colo., recently, she was […]

Mom’s Element doesn’t work — can you help her?

Diana Kennison’s mother has a problem with her new flatscreen TV: it doesn’t work. But neither the manufacturer, nor Wal-Mart, can help her fix it.

Do I really have to pay for this broken windshield?

Accidents happen. Even freak accidents, like the one Jonathan Perkins experienced in his Dollar rental car. He’d rented a Ford […]

Do I deserve a refund for a hotel shower that didn’t work?

The Hotel Universo in Florence, Italy, describes itself as a “hyper-modern” property where you can be surrounded by “bright colors and pop art-inspired prints.”

Help! Airline broke my wheelchair and ruined Hawaii vacation

It was supposed to be a vacation of a lifetime for Jane Gray -- a trip from Southwest England, where she lives, to Maui.

What’s your problem? Sears “oven insurance” didn’t cover my range

When Anthony Guglielmo buys a Kenmore oven from a Sears outlet, he finds the range doesn't work as expected. He'd like Sears to replace it -- after all, he bought "insurance" to cover it -- but the retailer has other ideas.
By |November 14th, 2011|OYS|15 Comments|