To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn't ideal -- it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.
If you have a seat on a plane, shouldn't you also have a seat assignment?
Laurie Spear's travel agent tells her she's booked on American Airlines. But it turns out she's on British Airways and that leads to all kinds of problems. Who's responsible, and how does she fix it?
British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me. […]
Like any good father, LeRoy Villanueva tried to cover all of his bases when he put his two children on a plane from Paris to Los Angeles recently. Most important to him was buying the required unaccompanied minor service, which would allow his kids to fly without an adult.
When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.
Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you've pushed the "buy" button, your credit card account is debited.