Question: My wife and I have traveled for more than 45 years together with no real problem with tour agencies and travel companies, including many third-world countries and remote places — until now. We were returning from a tour of India and due to weather in London, our flight was canceled by British Airways.
To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.
The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.