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I have a seat but I don’t have a seat assignment

If you have a seat on a plane, shouldn't you also have a seat assignment?

I paid for tickets on the wrong airline

Laurie Spear's travel agent tells her she's booked on American Airlines. But it turns out she's on British Airways and that leads to all kinds of problems. Who's responsible, and how does she fix it?

Ridiculous or not? Airline wants my bank account information

British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me. […]

Is this enough compensation? Sorry, your kids have the wrong ticket

Like any good father, LeRoy Villanueva tried to cover all of his bases when he put his two children on a plane from Paris to Los Angeles recently. Most important to him was buying the required unaccompanied minor service, which would allow his kids to fly without an adult.

Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket

When Walter Nissen signed up for a British Airways Chase Visa card recently, he though he’d be jetting off to London after earning just 50,000 miles.

What would you do? Where’s my $7,369 refund for a canceled flight?

Taking your money is a lightning-fast procedure for an airline (indeed, for any business accepting credit cards). A minute after you've pushed the "buy" button, your credit card account is debited.

What would you do? They confiscated my $70 bottle of cognac, and I want it back

Liquid and gel restrictions have never been particularly easy to follow for air travelers, especially when they're on an international trip.