Can my tour operator pocket my airline refund?

Question: My wife and I have traveled for more than 45 years together with no real problem with tour agencies and travel companies, including many third-world countries and remote places — until now. We were returning from a tour of India and due to weather in London, our flight was canceled by British Airways.
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100,000 miles, $194 and a one-week delay — and you offer this?

To fly from San Francisco to Paris last month, Kenneth Cook forked over 100,00 miles and paid a $194 fee 10 months before his scheduled flight. The routing wasn’t ideal — it sent him via Denver and Frankfurt, but for that, he was getting choice seats in the front of the plane.

The least he expected was the see his luggage at the end of the journey, and that if he didn’t, the airline would take care of everything.

It didn’t.
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Ridiculous or not? Airline wants my bank account information

British Airways lost Jean Perrotti’s luggage, and it stayed lost for six days. But that’s not why she contacted me.

“Aside from the fact that they are asking for information I already sent to them, they are also requesting my banking information,” she says. “Their reason is that if they decide a settlement is due, the fastest and most secure way to settle my claim is by bank transfer.”

Perrotti wants to know: Is it OK to give the airline her bank account number?
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Is this enough compensation? Sorry, your kids have the wrong ticket

Like any good father, LeRoy Villanueva tried to cover all of his bases when he put his two children on a plane from Paris to Los Angeles recently. Most important to him was buying the required unaccompanied minor service, which would allow his kids to fly without an adult.

“I asked British Airways if I could buy the tickets at a third-party travel agency and pay the airline separately for the unaccompanied minor service,” he says. “A phone agent told me that I would have to purchase two adult fares from the online travel agency and then afterwards — at least 48 hours before departure — pay British Airways’ unaccompanied minor Service fee.”

He verified the information by phoning the airline a second time; again, it offered the same choices.

But the airline left out an important detail.
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Ridiculous or not? When a “fuel surcharge” costs more than an airline ticket

When Walter Nissen signed up for a British Airways Chase Visa card recently, he thought he’d be jetting off to London after earning just 50,000 miles.

He overlooked one little detail: A glance at the fine print revealed he’d have to pay an extra $400 in fuel surcharges.

“We’re not talking a few dollars for mandatory government taxes and fees,” says Nissen, a computer scientist from Livermore, Calif. “Their secret surcharge goes right into British Airways’ pocket. That’s dishonest in my book.”

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