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Ridiculous or not? The “myth” of the unchanged hotel sheets

No recent story has generated more hate mail than my investigation of hotels that don’t change their sheets between guests.

An unmade bed — and no place to go

When Erin Hott checks into her hotel, she's shown to a room with an unmade bed. When she asks for clean sheets, an employee tells her they can't change her linen until the next day. And if she doesn't like it, she can find another hotel, but she'll still have to pay for her room. Whatever happened to customer service?