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If it’s changed 2,472,916 times since January, no wonder we need a site like Yapta

The most volatile airline ticket prices in America are between Atlanta and Las Vegas, a new survey by Yapta has found. Fares between those cities changed an astonishing 2,472,916 times since the beginning of the year. That's roughly once every six seconds.

A few thoughts on customer service from the SOCAP convention

The Society of Consumer Affairs Professionals is holding its annual conference in Atlanta this week, and I was fortunate enough to be an invited speaker. I shared my thoughts about travel and customer service with a select group of SOCAP members from the travel industry yesterday.