Nothing says “I’m sorry” like airline miles
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Renata Fidman’s outbound flight is delayed because of mechanical problems, so is her return flight. The compensation? A form letter and a few frequent flier miles. Is it enough?
Mention the word “pets” and “planes” and it’s enough to start a dogfight.
If it happens, the expected union of US Airways and American Airlines could be one of the last big legacy airline mergers. Maybe even the last one.
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
American Airlines promises Tracy Wilkinson a bereavement discount in the form of a refund after her grandfather dies. But now it isn’t even responding to her inquiries. Why the radio silence?
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
If you have a seat on a plane, shouldn’t you also have a seat assignment?
Laurie Spear’s travel agent tells her she’s booked on American Airlines. But it turns out she’s on British Airways and that leads to all kinds of problems. Who’s responsible, and how does she fix it?
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
David Walters’ wife passes away before they can fly from Dallas to Midland, Texas. But when he asks his online travel agency for a refund, it refuses, saying the airline will only offer a credit. But dead passengers can’t use a flight credit — or can they?